Why Zimbabwe Is an Emerging BPO Destination
When U.S. businesses evaluate their outsourcing options, the conversation has historically defaulted to India or the Philippines. Both markets have served millions of companies well — but both have also matured, with rising labor costs, intensifying competition for skilled workers, and pricing that has steadily crept upward over the past decade. Into that gap, a […]
Why More U.S. Companies Are Outsourcing to Africa
For years, the outsourcing conversation in the U.S. revolved around two destinations: India and the Philippines. Both markets matured, competition grew, and pricing climbed. Meanwhile, a quieter shift has been building. African outsourcing services have been gaining serious traction among U.S. businesses — not as an experiment, but as a deliberate strategic decision. Companies ranging […]
